We regret your inconvenience in not being able to contact our stores directly by telephone. We have a long-standing policy of maintaining the store telephone numbers as private and unlisted. Our company founders believe that in-store customer service contact is superior to telephone communication, in nearly all circumstances, that is why we welcome you to any of our stores- at any time.
Our store merchandise varies daily at each store. As such, we do not provide responses to specific merchandise inquiries. The best way to find the merchandise you are looking for is to visit us often or sign-up for our rewards program.
Mon. – Sat. 9:30a.m.-9:30p.m.
*Florence, SC's store hours on Sunday: 1:30 pm - 7 pm
At Rugged Wearhouse®, our customers are our priority! We want you to be happy with your purchases and enjoy a happy holiday season!
We will gladly accept anything you didn’t find unbelievable!
During the holidays, we offer an extended return policy. For purchases made between 10/18/2015 and 12/24/2015; returns will be accepted until 1/24/2016.
You may return merchandise accompanied by a valid original receipt for a full refund in the form of the original tender or an exchange until 1/24/2016. All items must be in new condition.
Returns without a receipt, or purchases made between 10/18/2015 and 12/24/2015 and returned after 1/24/2016 (outside of the extended holiday return timeframe) will receive in-store credit for the current selling price. Returns without a receipt may require valid picture ID (driver license, state ID, military ID, or passport). All items must be in new condition.
Swimwear and intimates items must have the tags attached for any exchange or refund. Unfortunately, merchandise that has been used or worn cannot be accepted for exchange or refund.
Rugged Wearhouse® holds the right to limit the number of returns or to refuse a return based on our refund verification systems.
Our stores receive deliveries at 2 to 3 times per week and our Associates stock the sales floor with new merchandise each and every day. The best way to find the merchandise you are looking for is to visit us often.