Frequently Asked Questions

  1. How do I get a telephone number for a specific store?
  2. How can I find out if you have a specific brand, item, size, color?
  3. What are your hours of operation?
  4. What is your return policy?
  5. When do your stores get deliveries?

 

1. How do I get a telephone number for a specific store?

We regret your inconvenience in not being able to contact our stores directly by telephone. We have a long-standing policy of maintaining the store telephone numbers as private and unlisted. Our company founders believe that in-store customer service contact is superior to telephone communication, in nearly all circumstances, that is why we welcome you to any of our stores- at any time.

Back to Top

2. How can I find out if you have a specific brand, item, size, color?

Our store merchandise varies daily at each store. As such, we do not provide responses to specific merchandise inquiries. The best way to find the merchandise you are looking for is to visit us often or sign-up for our rewards program.

Back to Top

3. What are your hours of operation?

Rugged Wearhouse
Mon. – Sat. 9:30a.m.-9:30p.m.
Sun. 11a.m.-7p.m.

*Florence, SC's store hours on Sunday: 1:30 pm - 7 pm

Back to Top

4. What is your return policy?

We want you to have a happy holiday, and at Rugged Wearhouse, our customers are our priority!

During the holidays, we offer an extended return policy. For purchases made between 11/04/2016 and 12/24/2016 returns will be accepted until 1/24/2017.

You may return merchandise accompanied by a valid original receipt for a full refund in the form of the original tender OR exchange until 1/24/2017. All items must be in new condition with original tags attached.

Returns made without a receipt, or for purchases made or returned outside of the extended holiday timeframe (purchases made prior to 11/4/2016 and/or returned after 1/24/2017) , will receive in-store credit for the current selling price.

Returns without a receipt require a valid photo ID. All items must be in new condition.

Swimwear and intimates items must have the original tags attached for any exchange or return.

Unfortunately, merchandise that has been worn or used cannot be accepted for exchange or return.

Rugged Wearhouse reserves the right to limit the number of returns, or to refuse a return, based on our refund verification systems.

Back to Top

5. When do your stores get deliveries?

Our stores receive deliveries at 2 to 3 times per week and our Associates stock the sales floor with new merchandise each and every day. The best way to find the merchandise you are looking for is to visit us often.

Back to Top