Frequently Asked Questions

  1. How do I get a telephone number for a specific store?
  2. How can I find out if you have a specific brand, item, size, color?
  3. What are your hours of operation?
  4. What is your return policy?
  5. When do your stores get deliveries?

 

1. How do I get a telephone number for a specific store?

We regret your inconvenience in not being able to contact our stores directly by telephone. We have a long-standing policy of maintaining the store telephone numbers as private and unlisted. Our company founders believe that in-store customer service contact is superior to telephone communication, in nearly all circumstances, that is why we welcome you to any of our stores- at any time.

Back to Top

2. How can I find out if you have a specific brand, item, size, color?

Our store merchandise varies daily at each store. As such, we do not provide responses to specific merchandise inquiries. The best way to find the merchandise you are looking for is to visit us often or sign-up for our rewards program.

Back to Top

3. What are your hours of operation?

Rugged Wearhouse
Mon. – Sat. 9:30a.m.-9:30p.m.
Sun. 11a.m.-7p.m.

*Florence, SC's store hours on Sunday: 1:30 pm - 7 pm

Back to Top

4. What is your return policy?

  • Merchandise returned within 14 days of purchase date with an original receipt and store tags affixed in original form may be returned for a full cash/credit refund (determined by original transaction), exchange or store credit.
  • Merchandise returned after 14 days of purchase date with an original receipt and store tags affixed in original form may be returned for store credit or the opportunity to exchange for like-type, identical, or similar items.
  • Merchandise returned without a receipt and store tags affixed in original form may be returned for store credit or the opportunity to exchange for like-type, identical, or similar items determined at the current selling price at the time of the return.
  • Clearance merchandise ending in .00 or .50, and swimwear, socks, and/or undergarments, are not accepted for return or exchange in most circumstances.

Back to Top

5. When do your stores get deliveries?

Our stores receive deliveries at 2 to 3 times per week and our Associates stock the sales floor with new merchandise each and every day. The best way to find the merchandise you are looking for is to visit us often.

Back to Top