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CONTENT OF TERMS OF USE AND RELATED PRIVACY,
LEGAL, AND COMPANY POLICY PAGE(S)
TERMS OF USE
We are pleased that you have decided to visit Rugged Wearhouse through our
Web site. We are proud to present this site as a service to our valued customers.
This section of the Web site contains the basic terms of use and related privacy
and other legal policy related information concerning all of the contents referenced
on our site. Be sure to look over this information carefully because by using our
site, you agree to be bound by all of the terms referenced here.
We want you to know that Rugged Wearhouse updates this Web site on a regular basis,
which will from time-to-time mean that the policies referenced here will change.
Thus, we ask that you check these Terms of Use and Related Privacy, Legal, and Company
Policy related information on a routine basis so that you are aware of any such changes.
Included in this section of the site are details about various company principles and
policies. You may access our policy information by either clicking on the term of
interest to you or by reading the entire text which follows this introduction.
Please additionally keep in mind that by visiting our Web site, the following applies at all times:
you agree to be bound by all of the Terms of Use as described herein, and
that if any one provision of these terms of use is found to be invalid or unenforceable, then
that provision shall be deemed to be severable with/from all of the remaining provisions of
the Web site, meaning that these remaining provisions would remain in
full force and effect.
We do encourage you to review this information in its entirety. For clarification on any of the
policy related information contained or referenced under these Terms of Use, please e-mail the
Corporate Legal and Consumer Affairs Department in care of legal@gabes.net. Again, thank you
for visiting our Company Web site ... and ENJOY!
Company Sales and Financial Policies
Customer Service and Satisfaction Philosophy
Privacy Notice
Comments and Feedback
Contact Information
Intellectual Property Rights
General Disclaimers
Statement of Values, Non-Discrimination
Miscellaneous
COMPANY SALES AND GENERAL FINANCIAL POLICIES
The products offered in our stores present an exclusive opportunity for us to share
value with our customers. We do not offer telephone or on-line shopping.
Additionally, we intend to share the products for sale in our stores exclusively
with our individual customers. We are a retail service company, and not a wholesale
company; therefore, we do not desire to sell our products with the intent of having
them resold in another retail market or venue. This is important to us, and to
preserving the mission that drives our business to the level of success and customer
satisfaction that we desire.
We accept most major credit cards. All of our store sales are on a pay-and-carry
basis, meaning that we do not offer layaway or other hold-and-defer payment purchase
plans. We also offer gift cards for customer purchase. Please see any member of our
store associate team at any one of our store locations to describe this program to you.
Finally, Rugged Wearhouse reserves the right to accept or decline any particular transaction,
in its sole discretion, if deemed necessary to preserve the integrity of our business and
customers.
CUSTOMER SERVICE AND SATISFACTION PHILOSOPHY
Rugged Wearhouse is dedicated to providing the highest form of customer service and satisfaction possible.
All of our policies and procedures are designed with this objective in mind. If your experience in one of
our stores does not fulfill this pledge and commitment, please let us know.
PRIVACY NOTICE
When you visit our Web site, you can be confident that the information you provide to us will be treated with
the utmost care. We value our customers, and respect their right to privacy. We do collect some information
about our customers in an effort to enhance their shopping experiences as well as to relay information about
company products, services, and promotions. We are committed to treating the information that you provide to
us respectfully and as appropriate for the circumstances, as described herein. Please rest assured that under
no circumstances do we sell or rent any of the personal information that you provide to us to any third party.
Personal Information:
In particular, the personal information that you provide to us, such as your name, mailing address, e-mail
address, telephone number, etc., will be treated confidentially, and used for the sole purpose of securing
your name in our customer Guest Book so that we can present promotionally related information back to you.
This might require us to disclose this information to companies that work with us to provide you with
promotions as well as information about our products and services. Under no circumstances, except as just
described, required by law, and as deemed necessary to respond to a particular inquiry made by you, will
your personal and identifying information be shared with any unaffiliated third party unless we obtain
your prior permission or you have been notified. Additionally, if you merely visit our Web site, and do
not register in our Guest Book, no personal or otherwise identifying information will be collected about
you.
Web Guest Book:
By signing in at our Guest Book, you agree that you are interested in having us send to you communications
on various promotions and related company information. If at any time you decide that you no longer wish
to receive these communications, simply let us know and your desires along these lines will be respected.
Comments:
Any comments that you might share with us do become the property of Rugged Wearhouse. If you send us
information that you do not wish to have published, referenced, or promotionally used by the company, you
must make that desire clear at the time you send your feedback; otherwise, you forfeit your rights to the
information, in accordance with these Terms of Use.
Children:
At Rugged Wearhouse, we place the importance of protecting privacy where children are concerned at the
highest level of attention possible. We comply fully with the Children’s Online Privacy Protection Act
(COPPA). For example, we do not knowingly collect information from children under the age of thirteen (13).
If a parent or other adult becomes aware that a child has provided us with identifiable personal information,
we ask that you contact us so that we can delete the child’s information from our files.
COMMENTS AND FEEDBACK
General Information:
In our effort to better serve our in-store customers and Web site guests, we welcome customer and
guest comments at any time, be they positive or constructive. We always welcome the opportunity to
engage in dialogue with our customers, especially to resolve any issues in a positive and pro-active
fashion, wherever possible. Detailed Contact Information, such as mailing and e-mail addresses,
are reflected below. Toward that end, you are invited to send your comments to our corporate office
in one of the following ways:
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send by U.S. mail a letter addressed to the legal and consumer affairs department,
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e-mail the legal and consumer affairs department at legal@gabes.net, or
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send your comment through the Guest Registration section
Of course, you are encouraged to first share your perspective with personnel at any one of our stores.
Just ask for the store manager, or any member of store management, to share your thoughts. Additionally,
while we prefer not to have you telephone us as a first contact point, our corporate office telephone number
is reflected below at the Contact Information section in the unlikely event that you are unable to reach
us through the other means outlined here.
Our Response to Your Suggestions and Other Ideas:
On the occasions when you tell us about something that requires our response and/or resolution, whenever
available, we will use your e-mail address to respond to you. When you communicate with us about an area
of concern, it is our company policy to respond in some fashion to your comments within seven (7) days,
in most situations. If you have an urgent matter that requires immediate attention, you may reach a
corporate customer relations associate in care of 1-800-698-3120 voice mail extension 220, our Customer
Satisfaction line.
We also wish to inform you that while your comments and suggestions are always welcome, your contributions,
be they creative or otherwise, including photographs, stories, and the like, become the property of Rugged Wearhouse
once received by our corporate office.
Surveys:
From time to time, Rugged Wearhouse may conduct surveys and contests via this Web site, e-mail, other media,
or in Rugged Wearhouse stores. On these occasions, when you chose to participate, we may ask you to provide
your name, mailing address, e-mail address, and other personal information. We will not, at any time, sell
or rent this information to any third party, under any circumstances, unless we obtain your permission to do so.
Telephone Contact:
In the interest of providing our customers with the highest possible personal attention, we do not provide
public telephone access to our stores. Instead, we encourage you to contact us through one of the many
other means outlined in this section, including telephone the corporate office for a customers relations
associate contact at the number noted above. We welcome your communication, whether it is in an effort to
resolve a particular situation, or for the simple purpose of sending a comment. We always strive to
respond within a seven (7) day period, as explained above.
CONTACT INFORMATION
Any of our guests and customers are welcome to contact us at any time through any of the following means.
Please note that we do prefer e-mail communication as it is the simplest form of communication available to us.
RUGGED WEARHOUSE
55 Scott Avenue
Morgantown, WV 26508
ATTENTION: Legal and Consumer Affairs Department
E-mail legal@gabes.net
Facsimile (304) 292-0871
Telephone (304) 292-6965
Customer Satisfaction voice mail extension 220
INTELLECTUAL PROPERTY RIGHTS
All information contained in this Web site, including registered and unregistered trademarks, all text,
all photographs, icons, images and designs, is the intellectual property of Rugged Wearhouse, and is
copyright protected in accordance with U.S. copyright law. Violations will be addressed within the
full limits of the law.
Our Web site guests are welcome to download any portion of our website to their personal, non-commercial
computers. In no case, however, is it permissible to use information contained on this Web site, including
registered trademark information, for non-personal or commercial use, without the express written permission
of Rugged Wearhouse. To obtain such permission, you are welcome to communicate with us in care of legal@gabes.net.
GENERAL DISCLAIMERS
We certainly take our Web site presentation very seriously, and with that in mind, carefully review everything
that is presented here. At the same time, errors of varying types, including typographical errors, occasionally,
albeit accidentally, make their way to website publication. Rugged Wearhouse reserves the right to make any
correction at any time to the information contained in this Web site. In advance, we apologize for any
inconvenience that you may incur as a result of any error of the sort referenced here, and thank you for your
cooperation in resolving any resulting situation.
Additionally, we do not make any representations or warranties of any kind, express or implied, regarding or
relating to the Rugged Wearhouse.com Web Site. TO THE EXTENT PERMISSIBLE BY LAW, RUGGED WEARHOUSE DISCLAIMS
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL
RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN
CONNECTION WITH YOUR USE OF OUR SITE, AND THAT RUGGED WEARHOUSE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND RELATED TO YOUR USE OF THIS SITE.
Web site guests agree that they read this information of their own free will and agree to be bound by these
terms of use and that their use of this site is at their sole risk and that Rugged Wearhouse is not responsible
in any way for damages of any/all kind related to use of the site. Additionally, by voluntarily using this
Web site, users agree that use of the Web site is at their sole risk, that they assume full responsibility
for any/all costs that might be associated with the servicing or repair of any equipment related to their
own use of this Web site.
STATEMENT OF VALUES AND NON-DISCRIMINATION
Those of you who know us ... know that we are committed to providing shopping and working environments that are
free from any and all forms of harassment and discrimination. We strive to treat all of the people of our
company with the highest order of respect, and train our associates in this regard.
If at any time you experience human treatment that does not meet these high standards, we ask that you let us
know, either by talking with a member of store management at any of our locations, or by sending your comments to us.
MISCELLANEOUS
Links to Other Web Sites:
While we carefully select the Web sites to which we link, we
are not responsible for the privacy practice or other content of these Web sites. To the
extent that this Web site contains links to third party, non-affiliated outside services and
resources, over which Rugged Wearhouse has no control, any questions or concerns
regarding any such service or resource should be directed to the particular outside service
or resource. When you provide personal information at one of those sites, you are
subject to the privacy policy of the operator of that site, not our privacy policy.
Rugged Wearhouse encourages you to read that policy before submitting any personal
information.
Applicable Law:
By visiting Rugged Wearhouse.com you agree that the laws of the state of West Virginia, without regard to conflict
of law principles, will govern these Terms of Use as well as any dispute that might arise in connection with
their interpretation.
Resolution of Customer and Concerns:
We work very hard to see that any concerns that you might have, whether arising in one of our stores or in
connection with your visit to our Web site, are resolved satisfactorily. If in-store personnel are not able
to achieve a resolution that satisfies you in a particular situation, please feel free to contact our legal
and consumer affairs department through one of the means referenced at the Contact Information section of
this Web site.
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